Account

We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

For your convenience, we have express checkout available online. Simply add an item to your bag, go to your bag (link in the upper right hand corner of each page) and choose your preferred check out option. Provide your payment and shipping information, and place your order! An order confirmation will be sent to the email address on file once your order is placed.

Most of the time is that you have entered the email address or password incorrectly.
If you signed in with Facebook or Gmail the first time, you will need to click the "Sign in with Facebook" or "Sign in with Gmail"button to log in.

No, you don't need to register with ZAPAKASHOP to place orders.
You can fill in the necessary information when checking out as a guest. But you will not be able to check the order status or order history without registering.

Products

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual clothing you get.

Please kindly refer to our size chart to choose the correct size.

  • If your measurements align with our size chart, I suggest you choose standard size.
  • If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the clothing fits you.

ZAPAKASHOP is a global online retailer. Our innovative approach brings you the best in casual wear at affordable T-shirt – and our in-house designers have created a wide range of looks to have you worn to impress anywhere, anytime. All our cloths are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Of course! Use the tips below to help find the best size for you! Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.
Bust: Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit.
Waist: Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably.
Hips: Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body.
Length: For T-shirt, measure from the top of your shoulder to the hem.

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our clothing. Each of our clothing is totally made to order according to our pictures. We sincerely hope you could give us a try.

Payment

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

For Desktop, mobile and ZAPAKASHOP purchases, we accept Visa, MasterCard, Discover, PayPal and ZAPAKASHOP Gift Cards. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.
We do not accept cashier’s checks or money orders.

We can only apply one promotional or coupon code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

We suggest you:
1) Double check your card/account information to make sure it is correct
2) Use a different card or payment method
3) Contact your bank/service provider to enable related functions or get more details
If all the above suggestions cannot help you solve the problem, we suggest you use PayPal to complete your payment because PayPal is very fast and it can ensure the safety of your money.

Order Issue

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service email zapakawholesale@gmail.com.

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 5-7 days to ship it. Your understanding will be highly appreciated. 
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.

Since compared to our high-cost dresses, our sale prices are very cheap. Zapakashop will only issue a full refund for damaged, defective, or mis-shipped items, other situations will not be part of our return policy.

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now button in our main page or you can click contact us to submit a ticket to us, we will help to combine your orders.

You may refer to following steps to go to pay for your order.
1. Login to your account and click "My Orders".
2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

Yes, you can. There are two types of order cancellation:
1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.
2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

  • Check your spam folder. Our email confirmations can sometimes end up in there.
  • If you signed in through Facebook or Gmail, check the email linked with that.
  • Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
  • Check your bank account to make sure that there is a transaction from ZAPAKASHOP.
  • If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.